Being verified unlocks extra features at Pirate, like Refer-a-Friend credits. You also need to have your identity verified before you book one of our DJ or recording studios, so it’s a worthwhile investment! Don’t worry, the process only takes two minutes.

TIP: Use your mobile, it's easier to get a clear shot of your face/document.

Slow and gentle!  Our locks can be a little sensitive so put your code in slowly and as detailed on your booking — such as * 1 2 3 4 5 6. Don't forget the star!

You might be sent a four-digit code as a replacement for the booking, such as 1 2 3 4.  As above, press slowly and in this case, with no star, *.

If you're having trouble with the lock or code, use # to reset and try again. If this doesn't work, please contact us via WhatsApp and we'll help get you in as soon as possible.

Spares in every location! We carry lots of spares in our sites, just in case you need any further equipment or something has a fault.  You'll also find lots of spare cables and mics in our rehearsal studios if needed.

Something missing from the room or you need an item from the Spares cupboard? Hit us up on Live Chat via the website or on WhatsApp. We will be more than happy to help.

It takes less than two minutes to become a member:

• Visit the account creation page.
• Enter your details in each field. If you have a referral code from another Pirate customer, please enter it at this point.
• Select Join Pirate.com and we’ll send you an SMS to confirm your mobile number. You’ll need to confirm this number before you can use your account.
• Confirmed? You’re ready to book.

Our live booking calendar shows the latest availability of studios. You can book anywhere from a year in advance right up until a few minutes beforehand. Some studios are popular, so we recommend securing your slot in advance.

TIP: Book enough time to set-up and get comfortable with the gear, and set-up/pack-down anything you’ve brought along. 

Unfortunately, due to repeated issues with the damage and misplacement of equipment, we can no longer offer a guaranteed hire service. Keyboards, stands and extra cables should still be available in spares, so please message us on WhatsApp or Live Chat when you arrive at your session for access.

If a keyboard is essential for your session, please book a room that comes with one as standard or bring your own to the session to avoid disappointment.

Please refer to the equipment list for each studio via book.pirate.com for more information.

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Driving? There's limited on-street parking available.

If you're coming by public transport, the nearest station is Cardiff Bay, or it's a nine-minute walk from Cardiff Central.