Being verified unlocks extra features at Pirate, like Refer-a-Friend credits. You also need to have your identity verified before you book one of our DJ or recording studios, so it’s a worthwhile investment! Don’t worry, the process only takes two minutes.

TIP: Use your mobile, it's easier to get a clear shot of your face/document.

Slow and gentle!  Our locks can be a little sensitive so put your code in slowly and as detailed on your booking — such as * 1 2 3 4 5 6. Don't forget the star!

You might be sent a four-digit code as a replacement for the booking, such as 1 2 3 4.  As above, press slowly and in this case, with no star, *.

If you're having trouble with the lock or code, use # to reset and try again. If this doesn't work, please contact us via WhatsApp and we'll help get you in as soon as possible.

To make sure your session goes smoothly, we suggest taking a couple of minutes to read a bit more about the type of studio you’ve booked:

• DJ
• Recording (production)
• Rehearsal
• Podcast
• Dance
• Showcase

Reread your confirmation email
It has travel directions, codes for the front door, and codes for your studio. Every time you book a studio type for the first time (for example you're a DJ trying out a production studio), we’ll also send you a quick overview of that space and equipment.

Arrive early
We suggest you arrive at Pirate 15 minutes before your session to help orientate yourself, check out our common areas and find your studio.

House rules
We want you, and the rest of the Pirate community, to have the best possible experience using our facilities. To help us achieve that, we ask that you follow our house rules when visiting Pirate. In summary:

• Respect your fellow Pirates

• Absolutely no smoking or vaping

• Keep all liquids away from the equipment

• Tidy up at the end of your session

• Turn off the air-con or heater fan before you leave

Spare equipment is available at every Pirate location, including instruments, cables, microphones, stands and other hardware.

If you need replacement equipment or something is missing, contact us on Live Chat via the website or WhatsApp for assistance. We will direct you to our spares cupboard quickly so that you can get on with your session.

We have introduced several measures to help keep you as safe as possible. This includes limiting the number of people who can be in a studio at once and placing clear markings on floors to help you know what a safe distance is. 

For a full breakdown of the safety measures in place at your Pirate Studios, visit our regularly updated status page.